|To proceed with this transaction, we require additional pieces from you.|
I was quite pleased with the speed of the transaction and the ease of managing my settings with cPanel, when I received this message from them:
Thank you for your order with HostGator.com!
In order for us to continue with the account setup, please respond to this ticket with a scanned copy of a Photo ID such as as a passport, or drivers license. In addition to a photo ID, please include a scanned copy of the credit card that was used in your account purchase (assuming you purchased a hosting account with a credit card). For security purposes you can mask off all the digits of the card number except for the last 4 digits.
We sincerely appreciate your cooperation here, and look forward to working with you.
HostGator.com Sales Team
Really? In order for the privilege of receiving 3 years of their service, pre-paid, I have to agree to provide HostGator with digital scans of (1.) my personal identification and (2.) the payment card?
Flabbergasted, I called to see what I could do. A polite gentleman named Phillip seemed quite unprepared for my discomfort. The most that he could say was that my transaction had been flagged as suspicious. He excused himself for a moment to get help from a higher-up, but when he returned the news was the same. There was no over-the-phone information I could provide, nor any other explanation I could give to satisfy him that I was a legitimate customer. It was my copies of my personal information in their custody or no service.
Not a difficult choice. No service.
On a brighter note, I was pleased to have been offered an exit survey: "On a scale of 0 to 10, how likely are you to recommend HostGator to..."
I think she was about to say "friends". Perhaps "friends and family". "Friends and colleagues" would be better still. I'll never know now, because I hit zero too fast.